Job Description

Flexible Work. Real People. Meaningful Impact. Help Small Businesses Thrive.

Location: Remote. Open to candidates across the US, Canada, and Latin America, provided working hours align with US based clients.

Are you a Senior Accountant or Accounting Manager looking for a role where your work genuinely matters?

Do you want the flexibility to do your best work while supporting real people running real businesses?

At Bean Ninjas, you will work directly with eCommerce founders who rely on accurate financials and clear guidance to make decisions that affect their teams, families, and long term success. You will partner with a skilled offshore accounting team and work closely with our Service Delivery Director, acting as a senior, client facing extension of the delivery function.

This role is for someone who enjoys client interaction, has strong technical accounting judgment, and wants meaningful responsibility without being buried in people management.

Why This Role Exists

Our Service Delivery Director oversees capacity planning, staffing, and team satisfaction for a growing delivery organization. As we scale, the volume of client questions, technical escalations, reviews, and delivery decisions continues to increase.

This role exists to take ownership of client facing delivery work and technical decision making so delivery remains timely, high quality, and predictable. You will help ensure important issues are addressed quickly and thoughtfully, rather than piling up due to time constraints.

Why This Role Stands Out

This is not a traditional accounting role. You will:

• Work directly with small business owners who value clarity, responsiveness, and sound judgment
• Enjoy the flexibility of a remote first work environment
• Be trusted to make decisions that affect clients, delivery timelines, and internal workflows
• Work closely with an offshore team so your time is spent on review, problem solving, and advisory work
• Help shape services, processes, and systems as the business continues to grow

What You Will Do

Client Facing Responsibilities

You will be actively client facing and responsible for:

• Pushing clients through onboarding by setting expectations, managing timelines, and ensuring required information and software access is in place
• Leading financial review meetings and explaining results in a clear, practical way
• Managing client expectations around scope, turnaround times, and out of scope requests
• Handling complex client questions that require technical accounting judgment and research
• Preparing for client meetings, including review, investigation, and coordination with the delivery team to resolve follow ups

Technical Accounting and Review

You will support delivery quality and consistency by:

• Reviewing monthly bookkeeping deliverables prepared by our offshore team
• Performing final reviews on financial statements, one off work, and non standard transactions
• Acting as a technical escalation point for team leads and managers
• Helping resolve complex accounting issues related to eCommerce, inventory, landed costs, and system integrations
• Supporting investigations into accounting treatment and software behavior when issues arise

Delivery Support and Escalations

A core part of this role is supporting the Service Delivery Director by owning delivery level issues, including:

• Handling final escalations from the delivery team
• Acting as a final decision maker on client delivery questions and issues
• Supporting capacity and timeliness of deliverables across client portfolios
• Assisting with short term staffing coverage questions and team structure challenges
• Helping manage competing priorities when time constraints are tight

Systems, Access, and Process Improvements

You will also contribute by:

• Managing and troubleshooting software access issues for clients and team members
• Investigating changes within accounting and eCommerce software tools
• Supporting evaluations of new tools or changes to existing systems
• Identifying process improvements that reduce friction for both clients and the delivery team

Who Thrives Here

You will love this role if you:

• Enjoy being client facing and building long term client relationships
• Have strong technical accounting fundamentals and sound judgment
• Are comfortable making decisions when not everything is perfectly documented
• Can manage multiple priorities without losing attention to detail
• Want flexibility and autonomy without stepping fully into people management
• Care about helping small business owners succeed, not just closing files

Must Have Skills

CPA designation or equivalent professional qualification (current or previously held), or in final stages

• 2 to 5 years of experience in public accounting or industry
• Strong understanding of accrual accounting, month end processes, and financial analysis
• Confidence leading client conversations and explaining financial information
• Ability to review work efficiently while coaching others to improve
• Comfort working with cloud accounting tools and distributed teams

Nice to Have

• Experience with eCommerce, Amazon, Shopify, or inventory systems
• Familiarity with outsourced or offshore delivery teams
• Exposure to advisory, FP&A, or operational finance work
• Interest in workflow improvement, SOP creation, or systems optimization

What We Offer

• Remote first and flexible working arrangements - family-centered partners that understand the delicate balance of maintaining a career and family
• Meaningful, ongoing client relationships - Clients range from 6 to 8 figure eCommerce brands
• A senior role with real influence on delivery outcomes
• Close partnership with an experienced Service Delivery Director & US Managing Partner
• Exposure to advisory services, systems decisions, and operational problem solving
• A collaborative and globally diverse team

Ready to Make an Impact

If you want a flexible, client facing role where your judgment matters and your work directly helps small business owners succeed, we would love to hear from you.

• Apply now and help us raise the bar for cloud accounting and advisory services.

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